blackheartminiatures.com is the online store of the Greek company BlackHeart Miniatures "ISAIAS GEORGE SOLE PROPRIETORSHIP" based in Athens, at Fthiotidos Street, no. 53, T.K. 11522 (Tax Identification Number: 133220182 - Tax Office: Psychiko – General Electronic Commercial Registry (G.E.MI): 161744503000) and through which the company exhibits and sells its products online.

1. Terms

This page is managed by BlackHeart Miniatures.

BlackHeart Miniatures has the discretion to unilaterally modify or renew the terms and conditions of transactions, carried out through its online store, according to the needs and applicable business practices.

BlackHeart Miniatures is obliged to inform users in a timely manner, of any modifications and changes, through the website of this online store. Any modification or change does not apply to orders which have already been placed.

2. Information and Products Provided

BlackHeart Miniatures is committed to the completeness and validity of the information displayed on the blackheartminiatures.com website, which relates to the essential features described on a case-by-case basis for each product and the accuracy of the information provided through the blackheartminiatures.com online store. BlackHeart Miniatures is not liable for any technical or typographical errors that have been overlooked or inadvertently caused or due to force majeure due to force majeure.

3. Limitation of Liability

BlackHeart Miniatures does not guarantee the availability of the products mentioned on its website, but is obliged to immediately inform the final consumers about their non-availability.

BlackHeart Miniatures is only responsible for fraud and gross negligence, in case of delay in the delivery of ordered products and for information or services that it provides through its website.

BlackHeart Miniatures is not responsible for any technical issues that may arise with users, both during the visit and during the use of the website, which are related to the operation and compatibility of the user’s infrastructure.

In addition, BlackHeart Miniatures is not responsible for the actions or omissions of third parties and especially for unauthorized interference by third parties in the products, services and information available through its website.

4. Intellectual Property Rights

The website blackheartminiatures.com is the official website of BlackHeart Miniatures "ISAIAS GEORGE SOLE PROPRIETORSHIP". The images, graphics, photographs, drawings, texts, services and products provided and in general all the content of the website, are the intellectual property of BlackHeart Miniatures and are protected by the provisions of both Greek law and European and international conventions.

No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without our written permission.

Reproduction, re-release, download, announcement, dissemination or transmission or any other use of the content in any way or by any means for commercial or other purposes is permitted only with the prior written permission of BlackHeart Miniatures or any other copyright holder.

All names, images, logos and insignia representing BlackHeart Miniatures or its online store blackheartminiatures.com as well as third parties affiliated with them and their products or services, are exclusive marks and distinctive characteristics of BlackHeart Miniatures and / or the above third parties and are under the protection of Greek, EU and international trademark laws and industrial and intellectual property and unfair competition.

5. User Obligations

All users without exception agree and accept not to use the BlackHeart Miniatures online store to post, publish, email or transmit any content that is illegal, harmful, threatening, offensive, defamatory, vulgar, libel, breach of privacy, expresses empathy or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, property and confidential information acquired or disclosed as part of employment relations or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary property, contains software viruses or any other code, file, or program designed to interrupt, damage, corrupt, or block the operation of any software, or computer hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store users' personal data.

6. Security

BlackHeart Miniatures gives great importance to the security of your personal data as well as your electronic transactions and is committed to taking all necessary measures, using modern and advanced methods, in order to provide you with the maximum possible security. Any information related to your personal information and your transactions is secure and confidential.

The security of the BlackHeart Miniatures Online Store is achieved through the use of an encryption protocol, controlled access, ensuring the confidentiality of transactions.

Customer and transaction information is not disclosed by BlackHeart Miniatures except upon written authorization or following a court order or decision of another public authority.

Even if BlackHeart Miniatures works with third parties to support its systems, it has taken all the necessary steps to ensure confidentiality.

All users have the opportunity to request information about the data that concern them as well as to request their correction, if they are able to prove the existence of an error.

Finally, for your own safety you should also try to treat all information provided through the system as confidential and confidential and not disclose it to third parties.

The third parties we work with to support our systems are:

For more detail, please review our Privacy Policy.

7. Protection of Personal Data

Your submission of personal information through the store is governed by our Privacy Policy.

8. Purchase of Products

Visitors to our online store can find products related to modeling items and miniatures. To make it easier for you to find what you are looking for, we have created basic product categories and each category has subcategories.

Each time you place an order you will be notified by an automated email, which will inform you about the details of your order. If there is any pending issue in your order, we will inform you by e-mail or we will contact you at the phones you have given us during the registration or during the completion of your order on our website.

The above messages are a prerequisite for the proper processing of orders and will in no case be deactivated. We recommend that you keep track of your emails and keep them until your order is completed. In case you do not receive the relevant emails you are obliged to inform us immediately.

9. Withdrawal / Return - Product Replacement

For more detail, please review our Return Policy.

10. Order Cancellation

The order can be canceled in the following cases:

Before completing your order, during the online process you can go back and delete the quantities of products from the shopping cart by selecting the "Remove" button.

Even if you have completed your online order but the product has not been shipped yet, you can cancel it by immediately sending an email to info@blackheartminiatures.com. If you have received the product you can contact us by email at info@blackheartminiatures.com and after explaining the reason why you want to cancel your order, our partner will inform you immediately about the options you have.

For more detail, please review our Return Policy.

11. Payment Methods

Payment by Credit-Debit Card

Regarding the payment methods, we inform you that in our online store all credit cards (Visa, Mastercard, Diners) are accepted. If you choose to pay by credit card you must follow the instructions in our online store. When you choose to pay by credit card it is necessary to be present at the receipt of your order and to have your credit card and ID with you.

Receipt from a third party - other than you - is not allowed. When the customer is a company then the credit card must be corporate, i.e. it must have been issued in the details of the respective company and at the time of delivery of the order the authorized holder must be present with his credit card and identity.

12. Communication

For further information, or if you have questions or would like to make a complaint, you can contact us at info@blackheartminiatures.com or by mail at 53 Fthiotidos Street, 115 22, Athens, Greece.